Make sure you’ve added your correct handphone number to your PLAYTOKEN account. If you’ve entered the wrong number, send us an e-mail to email@example.com, providing your username and correct handphone number and we will change it for you.
In case you’ve already added your correct phone number and country code, please check with your mobile carrier if you’re using an ad blocking package. Request the mobile carrier to remove the ad blocking in order to receive the confirmation code successfully.
If you’ve followed the above steps and are still having trouble receiving the text message with your confirmation code, let us know via firstname.lastname@example.org.
In order to keep your account safe, we only allow 3 attempts each day for the sending of confirmation code. Please wait 24 hours before trying again.